Kari M

Business

Real Time Bros

Phone

—

Zip Code

92704

HCP Status

pending

HousecallPro

Open customer record

cus_d4b8f02d5d91410f8aca0c8259591593

Conversation

11 messages

Customer·Jun 10, 4:04 PM

AC and furnace split system Ceiling leak next to the HVAC unit Question: What is your location postcode? Answer: 92704 Question: What is your availability status? Answer: Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system maintenance Question: Any additional information? Answer: Ceiling leak next to the HVAC unit Question: Is this a home or a business? Answer: Business Question: What needs maintenance? Answer: AC and furnace split system

Business·Jun 10, 4:04 PM

Hi Kari! I can come out and give you a FREE diagnosis on your AC and furnace split and check the ceiling leak by the unit. I have an opening tomorrow between 8 AM and 10 AM. Let me know if that works for you.

Business·Jun 10, 4:06 PM

Hi Kari! Thanks for getting in touch! We'd be happy to help you out. We can send one of our technicians over for a FREE estimate/diagnostic! Let's get you scheduled. When would be the most convenient time for you?

Customer·Jun 10, 6:29 PM

Hello, What times are available for tomorrow?

Business·Jun 10, 6:32 PM

We still have 12-2PM available for tomorrow! Please provide the following to proceed. Full Name: Property Address: Phone Number: Home Owner: Y or N Email address for paperless proposal:

Customer·Jun 10, 7:00 PM

Can we do at 12pm tomorrow? Full Name: Reza Ghazi Property Address: 2781 W MacArthur Blvd Ste. #G1 Santa Ana, CA 92704 Phone Number: (657)218-4536 Business: Plush Derma Laser Clinic Email address: info@plushdermalaser.com

Business·Jun 10, 7:06 PM

12-2 is confirmed! We just sent you a confirmation text and email.

Customer·Jun 10, 7:07 PM

That's our business number so we don't get text. However, We did receive the email. Thank you!

Customer·Jun 18, 3:03 PM

Hello, Thank you for taking the time to stop by our office for the estimate. At the moment, we don't have the funds to proceed with the work. However, we believe that when your technician visited our office for the estimate they turned off the A/C System in order to run some test and did not turn it back on. Is there any way they are able to turn it back on? Please let us know. Thank you for your time and consideration.

ConvAnswer QuestionSchedComplete

Business·Jun 18, 3:12 PM

Hello! Let me reach out to your technician regarding this.

Customer·Jun 18, 3:15 PM

Please let us know. Thank you!

ConvAnswer QuestionSchedComplete

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AI Sentiment Analysis

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1. Lead temperature — Warm; the strongest signal is the customer's request for HVAC system maintenance and willingness to schedule an appointment, despite current budget constraints. 2. The most effective next action is to follow up with the technician to confirm if the A/C can be turned back on and provide a clear response to the customer, while also offering financing options or a discount for future services to address their budget concerns.

Suggested Appointment Slot

🏆 Recommendation: Kekoa Miranda at 08:00 AM – 10:00 AM • Why? Best available employee for this slot (no surrounding appointment data to compare proximity). All Available Slots — Thursday, June 11, 2026: | Time Slot | Available Employees | |-----------------------|---------------------------------------------| | 08:00 AM – 10:00 AM | Kekoa Miranda, Kenny Lee, Peter Jensen | | 10:00 AM – 12:00 PM | Kekoa Miranda, Kenny Lee, Peter Jensen | | 12:00 PM – 02:00 PM | Andrew Shen, Kekoa Miranda, Kenny Lee, Peter Jensen | | 02:00 PM – 04:00 PM | Andrew Shen, Ivan Garcia, Jae Yu, Kekoa Miranda, Kenny Lee, Peter Jensen | | 04:00 PM – 06:00 PM | Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee, Peter Jensen |

Service Details

AC and furnace split system Ceiling leak next to the HVAC unit