Virtuous Grace
All Leads

Dohyun L

Real Time Bros Heating and Air Conditioning logo

Business

Real Time Bros

Phone

—

Email

—

Zip Code

92602

HCP Status

pending

HousecallPro

Open customer record

cus_5e180bf71c6e4c75a8cac93f73b7f602

Conversation

17 messages
Business·Jun 10, 10:27 AM
Hi Dohyun! I can come out and give you a FREE diagnosis for the low or no airflow and your AC not running. I have an opening tomorrow between 8 AM and 10 AM. Does that time work for you?
Customer·Jun 10, 10:27 AM
What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Air flow issues (zero, low, or inconsistent air flow) Hi, I'd like to schedule a service appointment for my air conditioner. The thermostat turns on and is set to cooling mode, but the AC is not cooling. The outdoor condenser unit does not seem to be running. I've checked the thermostat settings and the circuit breakers, but the issue persists. Could you please send a technician to diagnose the problem? Question: What is your location postcode? Answer: 92602 Question: What is your availability status? Answer: Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system repair Question: Any additional information? Answer: Hi, I'd like to schedule a service appointment for my air conditioner. The thermostat turns on and is set to cooling mode, but the AC is not cooling. The outdoor condenser unit does not seem to be running. I've checked the thermostat settings and the circuit breakers, but the issue persists. Could you please send a technician to diagnose the problem? Question: Is this a home or a business? Answer: Residential Question: What do you need to have repaired? Answer: AC and furnace split system Question: What issues are you experiencing? Answer: Air flow issues (zero, low, or inconsistent air flow)
Business·Jun 10, 10:32 AM
Hi Dohyun! We can send one of our technicians for an AC Diagnostic. Would you like to schedule?
Customer·Jun 10, 10:41 AM
yes could you do today
Business·Jun 10, 10:42 AM
I can check that for you. What is your address?
Customer·Jun 10, 10:43 AM
54 trotter, irvine 92602
Business·Jun 10, 10:51 AM
Thanks! However, I'm afraid that we don't have availability today but we can come tomorrow at 12-2pm.
Customer·Jun 10, 10:52 AM
okay, can you make it 1pm?
Customer·Jun 10, 10:52 AM
sorry 2pm
Business·Jun 10, 10:53 AM
Sure thing! Please provide your name, phone, address and email. Will add you to calendar now for tomorrow.
Customer·Jun 10, 11:00 AM
Anthony Lee, 9498009557 , 54 Trotter Irvine 92602, 6/11 2pm.
Business·Jun 10, 11:05 AM
Thanks! We also need your email to send the quote for repair.
Customer·Jun 10, 11:05 AM
dojas290@gmai.com
Customer·Jun 10, 11:05 AM
dojas290@gmail.com
Business·Jun 10, 11:06 AM
Perfect! Thank you so much. We'll see you tomorrow.
Customer·Jun 10, 11:32 AM
thank you! please let me know the exact time tomorrow
Customer·Jun 12, 8:44 AM
Hi Team and Andrew, Could you please send me a written diagnostic report along with the estimate for the recommended repairs or replacement? My landlord would like to review the diagnosis and pricing before making a decision. Thank you for your help today. I really appreciate it.

Reply composer disabled

Test messaging is currently enabled for select leads only.

AI Sentiment Analysis

cached

1. Lead temperature — Hot; the customer is actively scheduling a service appointment for urgent HVAC issues and has confirmed a time for the technician to arrive. 2. The most effective next action is to send a confirmation email with the appointment details and a promise to provide the written diagnostic report and estimate after the technician's visit, ensuring the customer feels supported and informed.

Suggested Appointment Slot

🏆 Recommendation: Kekoa Miranda at 08:00 AM – 10:00 AM • Why? Best available employee for this slot (no surrounding appointment data to compare proximity). All Available Slots — Thursday, June 11, 2026: | Time Slot | Available Employees | |-----------------------|---------------------------------------------| | 08:00 AM – 10:00 AM | Kekoa Miranda, Kenny Lee, Peter Jensen | | 10:00 AM – 12:00 PM | Kekoa Miranda, Kenny Lee, Peter Jensen | | 12:00 PM – 02:00 PM | Andrew Shen, Kekoa Miranda, Kenny Lee, Peter Jensen | | 02:00 PM – 04:00 PM | Andrew Shen, Ivan Garcia, Jae Yu, Kekoa Miranda, Kenny Lee, Peter Jensen | | 04:00 PM – 06:00 PM | Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee, Peter Jensen |

Service Details

What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Air flow issues (zero, low, or inconsistent air flow) Hi, I'd like to schedule a service appointment for my air conditioner. The thermostat turns on and is set to cooling mode, but the AC is not cooling. The outdoor condenser unit does not seem to be running. I've checked the thermostat settings and the circuit breakers, but the issue persists. Could you please send a technician to diagnose the problem?