Virtuous Grace
All Leads

Rachel C

Air Flow Bros logo

Business

Air Flow Bros

Phone

—

Email

—

Zip Code

91754

HCP Status

pending

HousecallPro

Open customer record

cus_a013a721701e4c19b16cab895ac0d6d5

Conversation

20 messages
Customer·Jun 9, 12:25 AM
What do you need to have repaired?: Not sure; What issues are you experiencing?: Not generating hot or cold air AC repair needed for a home. System is not conditioning air. Type of AC system is unknown.
Business·Jun 9, 12:25 AM
Hi Rachel! I can come out and give you a FREE diagnosis for your system that is not conditioning the air. I have an opening tomorrow between 8 AM and 10 AM. Let me know if that works for you.
Business·Jun 9, 6:30 AM
Hi Rachel! We can come for a FREE DIAGNOSTIC. Would you like to schedule?
Customer·Jun 9, 8:39 AM
Yes please I'd like to schedule a free diagnostic
Customer·Jun 9, 8:39 AM
I live in Monterey Park. Do you have availability for this afternoon?
Business·Jun 9, 8:41 AM
Our next availability is tomorrow with the following time frame: 8:00 - 10:00 AM 10:00 - 12:00 PM 12:00 - 2:00 PM 2:00 - 4:00 PM
Business·Jun 9, 8:42 AM
Please provide your: Name: Phone: Address: Email: Will add you to calendar now.
Customer·Jun 9, 8:43 AM
Is it possible to do after 3pm tomorrow?
Business·Jun 9, 8:44 AM
Yes! We can come at 3-5pm tomorrow.
Customer·Jun 9, 8:45 AM
Let's do that, thanks
Business·Jun 9, 8:46 AM
Sure thing! Name: Phone: Address: Email:
Customer·Jun 9, 8:46 AM
Rachel Chen (310) 938-5537 1137 Ridgecrest Street, Monterey Park 91754 Rhhchen@gmail.com
Customer·Jun 9, 8:57 AM
Please confirm and let me know if I'll receive a text with tech's eta closer to the time tomorrow?
Business·Jun 9, 8:58 AM
Your schedule is confirmed and we just sent you a confirmation text and email. Thank you!
Customer·Jun 9, 8:58 AM
Thank you!!
Business·Jun 9, 9:33 AM
You're welcome!
Customer·Jun 9, 11:12 PM
Possible to change the window to 1-3pm tomorrow? If not it's ok we can still keep 3-5, just thought wouldn't hurt to ask in case y'all are available
Business·Jun 10, 6:35 AM
Hi Rachel! We will keep you posted if the technician can come early.
Customer·Jun 10, 11:06 AM
Sounds great thank you!
Customer·Jun 10, 4:44 PM
Hello, hope your day is going well. I wanted to check in on if someone is still coming before 5 today?

Reply composer disabled

Test messaging is currently enabled for select leads only.

AI Sentiment Analysis

cached

1. Lead temperature — Hot; the customer is actively seeking a repair and has already scheduled an appointment, indicating urgency and commitment to resolving the issue. 2. The most effective next action is to ensure timely communication regarding the technician's arrival time, as the customer has expressed concern about the appointment and is eager for updates.

Suggested Appointment Slot

🏆 Recommendation: Andrew Shen at 08:00 AM – 10:00 AM • Why? They have a follow-up appointment in Irvine (52.03 km away) — the closest surrounding appointment(s) to the lead's zip (91754). All Available Slots — Wednesday, June 10, 2026: | Time Slot | Available Employees | |-----------------------|---------------------------------------------| | 08:00 AM – 10:00 AM | Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee, Peter Jensen | | 10:00 AM – 12:00 PM | Ivan Garcia, Kekoa Miranda, Kenny Lee, Peter Jensen | | 12:00 PM – 02:00 PM | Andrew Shen, Ivan Garcia, Jae Yu, Kekoa Miranda, Kenny Lee, Peter Jensen | | 02:00 PM – 04:00 PM | Ivan Garcia, Kekoa Miranda, Kenny Lee, Peter Jensen | | 04:00 PM – 06:00 PM | Alvin Sornsaard, Ivan Garcia, Jae Yu, Kekoa Miranda, Kenny Lee, Peter Jensen |

Service Details

What do you need to have repaired?: Not sure; What issues are you experiencing?: Not generating hot or cold air AC repair needed for a home. System is not conditioning air. Type of AC system is unknown.