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Bryan Reynolds

Real Time Bros Heating and Air Conditioning logo

Business

Real Time Bros

Phone

(714) 222-2611

Email

bringerod@gmail.com

Zip Code

92867

HCP Status

pending

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Open customer record

cus_86fd6e87bf0f41539d6ea2677c2cff4c

Conversation

10 messages
Customer·Jun 18, 5:56 PM
What do you need to have repaired?: Not sure; What issues are you experiencing?: Not sure Upstairs Amana AC unit (~13 years old, R-410A) won't cool. Thermostat shows a red 'Check Air Conditioner' alert. Indoor fan runs but no cold air. Power-cycling causes temporary operation, then safety lockout. Need diagnostic and written quote. Downstairs thermostat has a cracked screen needing replacement. Question: What is your location postcode? Answer: 92867 Question: What is your availability status? Answer: Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system repair Question: Any additional information? Answer: Upstairs Amana AC unit (~13 years old, R-410A) won't cool. Thermostat shows a red 'Check Air Conditioner' alert. Indoor fan runs but no cold air. Power-cycling causes temporary operation, then safety lockout. Need diagnostic and written quote. Downstairs thermostat has a cracked screen needing replacement. Question: Is this a home or a business? Answer: Residential Question: What do you need to have repaired? Answer: Not sure Question: What issues are you experiencing? Answer: Not sure
ConvAnswer QuestionSchedNeeds Offer
Business·Jun 18, 5:56 PM
Hi Bryan! I can come out and do a FREE diagnosis and written quote for your upstairs AC that trips a safety lockout and for the cracked downstairs thermostat screen. I have an opening tomorrow between 8 AM and 10 AM. Does that work or is another time better?
Business·Jun 18, 5:58 PM
Hi Bryan! Thanks for getting in touch! We'd be happy to help you out. We can send one of our technicians over for a FREE estimate/! Let's get you scheduled. When would be the most convenient time for you?
Customer·Jun 18, 6:05 PM
Upstairs AC won't cool. Thermostat shows a red "Check Air Conditioner" alert -- indoor fan runs but no cold air. Power-cycling makes it run a few minutes, then it quits and locks out again (looks like a repeating safety lockout). Need a diagnostic and written quote. System details: Dual-zone home, 2 outdoor units, communicating ComfortNet/ClimateTalk system (not standard 24V) Outdoor units: Amana (Goodman/Daikin). Downstairs condenser is model ASXC180361AB, 3-ton, 2-stage, ~18 SEER, R-410A, mfg Dec 2012. Upstairs condenser is almost certainly the same family (label not yet confirmed -- it's the one with the problem). Thermostats: Emerson/White-Rodgers communicating, Type 1HD-1295 B-CT1.0 (4-wire ClimateTalk: terminals 1, 2, C, R) Separate issue: downstairs thermostat (same 1HD-1295) has a cracked LCD and needs replacement -- that AC cools fine. Do you work on these systems?
ConvAnswer QuestionSchedNeeds Offer
Business·Jun 18, 6:40 PM
Yes, we do! Let's get you scheduled so we can give you a quote for repair! Are you available this Saturday between 12-2PM?
Business·Jun 18, 6:41 PM
Please provide the following to proceed. Full Name: Property Address: Phone Number: Home Owner: Y or N Email address for paperless proposal:
Customer·Jun 19, 8:31 AM
Bryan Reynolds 6239 E Goldenrod Lane, Orange CA 92867 714 222 2611 - (My phone has a blocker, so I will need to call you or you will need to send me your number) Own Home BringerOD@gmail.comn
ConvOffer SlotSchedNeeds Offer
Customer·Jun 19, 8:31 AM
BringerOD@gmail.com
ConvAnswer QuestionSchedNeeds Offer
Business·Jun 19, 9:16 AM
Thank you! Your schedule is confirmed and we just sent you a confirmation text.
Customer·Jun 19, 10:44 AM
sound good
ConvAcknowledge InfoSchedComplete

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AI Sentiment Analysis

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1. Lead temperature — Hot; the customer is experiencing a specific issue with their HVAC system that requires immediate diagnostic and repair, indicating urgency. 2. The most effective next action is to ensure the technician arrives on time for the scheduled appointment, as the customer has confirmed their availability and expressed a clear need for a diagnostic and quote.

Suggested Appointment Slot

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Service Details

What do you need to have repaired?: Not sure; What issues are you experiencing?: Not sure Upstairs Amana AC unit (~13 years old, R-410A) won't cool. Thermostat shows a red 'Check Air Conditioner' alert. Indoor fan runs but no cold air. Power-cycling causes temporary operation, then safety lockout. Need diagnostic and written quote. Downstairs thermostat has a cracked screen needing replacement.