Adrian Perez

Business

Real Time Bros

Phone

—

Zip Code

92780

HCP Status

pending

HousecallPro

Open customer record

cus_462aa827dcdf4c24ba51418d0e105388

Conversation

10 messages

Customer·May 13, 9:12 AM

What do you need to have repaired?: Air ducts; What issues are you experiencing?: Not generating hot or cold air asap please

Business·May 13, 9:12 AM

Hi Adrian! I can come out and give you a FREE diagnosis on your ducted HVAC system since it is not producing hot or cold air. I have an opening tomorrow between 8 AM and 10 AM. Does that work or is another time better?

Customer·May 13, 9:20 AM

8am tomorrow sounds good to me

Business·Jun 8, 12:30 PM

Hey Adrian! Are you still looking for hvac services?

Customer·Jun 19, 2:09 PM

No more cold air, can you help?

ConvAnswer QuestionSchedNeeds Offer

Business·Jun 19, 2:10 PM

Yes, I can help diagnose and repair your ducted system that’s blowing no cold air. Common causes are a failed compressor, low refrigerant from a leak, a frozen evaporator coil, a bad blower motor, or thermostat/control issues. I can troubleshoot those on site and get it cooling again.

Business·Jun 19, 2:12 PM

Thanks for circling back! We'd be happy to help you out. We can send one of our technicians over for a FREE estimate/diagnostic!

Business·Jun 19, 2:13 PM

Monday next week is still open. Please let us know what time works for you.

Customer·Jun 19, 2:13 PM

Sorry Louise, im actually testing yelp at the moment

ConvOffer SlotSchedNeeds Offer

Business·Jun 19, 2:14 PM

Hi actually! No problem, thanks for letting me know. Would Monday afternoon around 2 PM work for you?

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AI Sentiment Analysis

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1. Lead temperature — Hot; the strongest signal is the customer's urgent request for immediate assistance with their HVAC system, specifically stating they need help "asap." 2. The most effective next action is to confirm the appointment for Monday afternoon at 2 PM, emphasizing the urgency of the repair and the free diagnostic to secure the customer's commitment.

Suggested Appointment Slot

🏆 Recommendation: Alvin Sornsaard at 08:00 AM – 10:00 AM • Why? They have a follow-up appointment in Irvine (6.16 km away) — the closest surrounding appointment(s) to the lead's zip (92780). All Available Slots — Saturday, June 20, 2026: | Time Slot | Available Employees | |-----------------------|---------------------------------------------| | 08:00 AM – 10:00 AM | Alvin Sornsaard, Andrew Shen, Ivan Garcia, Jae Yu, Kekoa Miranda, Kenny Lee, Peter Jensen |

Service Details

What do you need to have repaired?: Air ducts; What issues are you experiencing?: Not generating hot or cold air asap please