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Ryan Benhard

Real Time Bros Heating and Air Conditioning logo

Business

Real Time Bros

Phone

(310) 867-0342

Email

rgint@thebenhards.com

Zip Code

92705

HCP Status

pending

HousecallPro

Open customer record

cus_83a51f074987406dbf8a0b637453aa9b

Conversation

9 messages
Customer·Jun 17, 4:34 PM
What do you need to have repaired?: HVAC and Whole house fan; What issues are you experiencing?: Air flow issues (zero, low, or inconsistent air flow) Hello, I have 3 requests: 1) Pre-summer service on my residential central A/C + HVAC system refrigerant/charge check, condenser & evaporator coil, blower, capacitor/contactor, condensate drain, thermostat, airflow, electrical. 2) I believe I have a broken or disconnected return duct in the attic: when the A/C runs the supply air smells strongly of attic air, and when I run my whole-house fan the HVAC return register blows out attic air, pointing to a return-side leak or unsealed return plenum pulling attic air into the system. 3) Quote to relocate a second, smaller whole-house fan from a closet to a bedroom. Scope: remove/relocate the unit, cut + frame a new ceiling opening in the bedroom, patch/seal the old closet opening (or install a small access panel to attic), and relocate the electrical. Question: What is your location postcode? Answer: 92705 Question: What is your availability status? Answer: ASAP Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system repair Question: Any additional information? Answer: Hello, I have 3 requests: 1) Pre-summer service on my residential central A/C + HVAC system refrigerant/charge check, condenser & evaporator coil, blower, capacitor/contactor, condensate drain, thermostat, airflow, electrical. 2) I believe I have a broken or disconnected return duct in the attic: when the A/C runs the supply air smells strongly of attic air, and when I run my whole-house fan the HVAC return register blows out attic air, pointing to a return-side leak or unsealed return plenum pulling attic air into the system. 3) Quote to relocate a second, smaller whole-house fan from a closet to a bedroom. Scope: remove/relocate the unit, cut + frame a new ceiling opening in the bedroom, patch/seal the old closet opening (or install a small access panel to attic), and relocate the electrical. Question: Is this a home or a business? Answer: Residential Question: What do you need to have repaired? Answer: HVAC and Whole house fan Question: What issues are you experiencing? Answer: Air flow issues (zero, low, or inconsistent air flow)
ConvAnswer QuestionSchedNeeds Offer
Business·Jun 17, 4:34 PM
Hi Ryan! I can come out and give you a FREE diagnosis and estimate for the airflow problems, suspected return duct leak, and the whole house fan relocation. I have an opening tomorrow between 8 AM and 10 AM. Does that time work for you?
Business·Jun 17, 4:35 PM
Hi Ryan! Thanks for getting in touch! We'd be happy to help you out. We can send one of our technicians over for a FREE estimate/diagnostic! Let's get you scheduled. When would be the most convenient time for you?
Customer·Jun 17, 5:39 PM
Tomorrow after 2pm, or anytime Friday
ConvOffer SlotSchedRequest New Time
Business·Jun 17, 6:07 PM
10AM to 12PM on Friday works for us! Please provide the following to proceed. Full Name: Property Address: Phone Number: Home Owner: Y or N Email address for paperless proposal:
Customer·Jun 18, 12:52 PM
Ryan Benhard, 1122 St Regis Pl Santa Ana CA 92705, 310.867.0342 , Home Owner = Y, rgint@thebenhards.com
ConvConfirm And LogisticsSchedConfirm Proposed
Business·Jun 18, 12:54 PM
Hi Ryan! Unfortunately, tomorrow 10AM to 12PM is no longer available but we still have Saturday 10-12 open. Would you like to proceed?
Customer·Jun 18, 12:55 PM
Yes, let's schedule it, thank you!
ConvConfirm And LogisticsSchedComplete
Business·Jun 18, 12:56 PM
Thanks! We'll send you a confirmation text and email shortly.

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AI Sentiment Analysis

cached

1. Lead temperature — Hot; the customer is experiencing urgent airflow issues and is ready to schedule a service for Saturday. 2. The business should promptly send the confirmation text and email for the scheduled appointment to ensure the customer feels valued and to solidify the commitment.

Suggested Appointment Slot

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Service Details

What do you need to have repaired?: HVAC and Whole house fan; What issues are you experiencing?: Air flow issues (zero, low, or inconsistent air flow) Hello, I have 3 requests: 1) Pre-summer service on my residential central A/C + HVAC system refrigerant/charge check, condenser & evaporator coil, blower, capacitor/contactor, condensate drain, thermostat, airflow, electrical. 2) I believe I have a broken or disconnected return duct in the attic: when the A/C runs the supply air smells strongly of attic air, and when I run my whole-house fan the HVAC return register blows out attic air, pointing to a return-side leak or unsealed return plenum pulling attic air into the system. 3) Quote to relocate a second, smaller whole-house fan from a closet to a bedroom. Scope: remove/relocate the unit, cut + frame a new ceiling opening in the bedroom, patch/seal the old closet opening (or install a small access panel to attic), and relocate the electrical.