Virtuous Grace
All Leads

Ivan K

Real Time Bros Heating and Air Conditioning logo

Business

Real Time Bros

Phone

—

Email

—

Zip Code

92804

HCP Status

pending

Conversation

3 messages
Customer·Jun 16, 9:08 PM
What do you need to have repaired?: Gas furnace; What issues are you experiencing?: Air flow issues (zero, low, or inconsistent air flow), Not generating hot or cold air My central AC is having an issue. The copper refrigerant line is frozen, and the outdoor condenser fan is running, but the indoor unit is not blowing air through the vents. Question: What is your location postcode? Answer: 92804 Question: What is your availability status? Answer: ASAP Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system repair Question: Any additional information? Answer: My central AC is having an issue. The copper refrigerant line is frozen, and the outdoor condenser fan is running, but the indoor unit is not blowing air through the vents. Question: Is this a home or a business? Answer: Residential Question: What do you need to have repaired? Answer: Gas furnace Question: What issues are you experiencing? Answer: Air flow issues (zero, low, or inconsistent air flow), Not generating hot or cold air
ConvAnswer QuestionSchedNeeds Offer
Business·Jun 16, 9:08 PM
Hi Ivan! I can come out and give you a FREE diagnosis for the furnace and airflow problems and to check the frozen refrigerant line. I have an opening tomorrow between 8 AM and 10 AM. Does that time work for you?
Business·Jun 17, 10:20 AM
Hi Ivan! Thanks for getting in touch! We'd be happy to help you out. We can send one of our technicians over for a FREE estimate/diagnostic! Let's get you scheduled. When would be the most convenient time for you?

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AI Sentiment Analysis

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1. Lead temperature — Hot; the customer expressed urgency by stating they need service "ASAP" for multiple HVAC issues. 2. The most effective next action is to confirm the appointment for the free diagnosis tomorrow between 8 AM and 10 AM, as the customer is ready to schedule immediately.

Suggested Appointment Slot

🏆 Recommendation: Andrew Shen at 08:00 AM – 10:00 AM • Why? They have a follow-up appointment in Tustin (19.56 km away) — the closest surrounding appointment(s) to the lead's zip (92804). All Available Slots — Wednesday, June 17, 2026: | Time Slot | Available Employees | |-----------------------|---------------------------------------------| | 08:00 AM – 10:00 AM | Andrew Shen, Kekoa Miranda, Kenny Lee | | 10:00 AM – 12:00 PM | Andrew Shen, Kekoa Miranda, Kenny Lee | | 12:00 PM – 02:00 PM | Ivan Garcia, Kekoa Miranda, Kenny Lee | | 02:00 PM – 04:00 PM | Ivan Garcia, Kekoa Miranda, Kenny Lee | | 04:00 PM – 06:00 PM | Alvin Sornsaard, Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee, Peter Jensen |

Service Details

What do you need to have repaired?: Gas furnace; What issues are you experiencing?: Air flow issues (zero, low, or inconsistent air flow), Not generating hot or cold air My central AC is having an issue. The copper refrigerant line is frozen, and the outdoor condenser fan is running, but the indoor unit is not blowing air through the vents.