Waylan O

Business
Air Flow Bros
Phone
—
—
Zip Code
91754
HCP Status
pending
Conversation
5 messagesReply composer disabled
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AI Sentiment Analysis
cached1. Lead temperature — Hot; the customer is actively seeking maintenance for their HVAC system and has expressed urgency by mentioning a scratching noise, indicating a potential issue that needs immediate attention. 2. The most effective next action is to confirm the appointment for Friday between 2-4 PM, ensuring the customer understands that the service will address both the maintenance and the scratching noise issue.
Suggested Appointment Slot
🏆 Recommendation: Andrew Shen at 08:00 AM – 10:00 AM • Why? Best available employee for this slot (no surrounding appointment data to compare proximity). All Available Slots — Wednesday, June 17, 2026: | Time Slot | Available Employees | |-----------------------|---------------------------------------------| | 08:00 AM – 10:00 AM | Andrew Shen, Kekoa Miranda, Kenny Lee | | 10:00 AM – 12:00 PM | Andrew Shen, Kekoa Miranda, Kenny Lee | | 12:00 PM – 02:00 PM | Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee | | 02:00 PM – 04:00 PM | Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee | | 04:00 PM – 06:00 PM | Alvin Sornsaard, Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee, Peter Jensen |
Service Details
AC and furnace split system Need annual service. Scratching noise from outside fan unit