Eli S

Business

Air Flow Bros

Phone

—

Zip Code

91001

HCP Status

pending

HousecallPro

Open customer record

cus_b654e1d7d856400da01f68e1c08364ec

Conversation

13 messages

Customer·Jun 16, 10:09 AM

AC and furnace split system We need a new 3-ton Evaporator Coil for our HVAC. The current coil has cracks in the pan and is leaking into the secondary pan. Question: What is your location postcode? Answer: 91001 Question: What is your availability status? Answer: Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC installation or replacement Question: Any additional information? Answer: We need a new 3-ton Evaporator Coil for our HVAC. The current coil has cracks in the pan and is leaking into the secondary pan. Question: Is this a home or a business? Answer: Residential Question: What do you want to have installed? Answer: AC and furnace split system

ConvOffer SlotSchedNeeds Offer

Business·Jun 16, 10:09 AM

Hi Eli! I can come out and give you a FREE estimate on replacing the cracked evaporator coil and addressing the leaking pan in your split AC and furnace system. I have an opening tomorrow between 8 AM and 10 AM. Does that work or is another time better?

Business·Jun 16, 10:12 AM

Hi Eli! Thanks for getting in touch! We'd be happy to help you out. We can send one of our technicians over for a FREE estimate! Let's get you scheduled. When would be the most convenient time for you?

Customer·Jun 16, 10:18 AM

This week I'm available during the day from 9:30am to 4pm.

ConvOffer SlotSchedNeeds Offer

Business·Jun 16, 10:37 AM

Hi Eli! We can be there on Thursday, June 18, between 10AM-12PM! Please provide the following to proceed. Full Name: Property Address: Phone Number: Home Owner: Y or N Email address for paperless proposal:

Customer·Jun 16, 10:43 AM

That is actually the one day I can't do! I forgot I have work-related things to take care on Thursday. Any other day is fine. Same with next week.

ConvOffer SlotSchedRequest New Time

Business·Jun 16, 10:46 AM

How about Friday 8-10AM?

Customer·Jun 16, 10:47 AM

Between 9-10 would be okay. At 8 I have to drop the kids at camp.

ConvConfirm And LogisticsSchedConfirm Proposed

Business·Jun 16, 10:54 AM

Let's do 9-10AM! Please provide the following to proceed. Full Name: Property Address: Phone Number: Home Owner: Y or N Email address for paperless proposal:

Customer·Jun 16, 10:55 AM

Eli Sentman 766 Neldome Street Altadena, CA 91001 (323) 639-0442 Home Owner: Y elis000@yahoo.com

ConvConfirm And LogisticsSchedConfirm Proposed

Business·Jun 16, 11:18 AM

Thanks! We just sent you a confirmation text and email.

Customer·Jun 18, 4:15 PM

Hi, I will need to cancel my appointment for tomorrow. We actually had to bring someone in to make the repair tomorrow. Thanks.

ConvAcknowledge InfoSchedNone

Business·Jun 18, 4:16 PM

Thanks for letting us know. It's cancelled.

Reply composer disabled

Test messaging is currently enabled for select leads only.

AI Sentiment Analysis

cached

1. Lead temperature — Warm; the strongest signal is the customer’s specific need for a new 3-ton evaporator coil and their willingness to schedule an appointment, indicating they are actively seeking a solution. 2. The most effective next action is to follow up with Eli promptly to express understanding of the cancellation and offer to reschedule at his convenience, emphasizing the urgency of the repair needed and potentially providing a special offer to encourage him to choose their service over the competitor.

Suggested Appointment Slot

🏆 Recommendation: Andrew Shen at 08:00 AM – 10:00 AM • Why? Best available employee for this slot (no surrounding appointment data to compare proximity). All Available Slots — Wednesday, June 17, 2026: | Time Slot | Available Employees | |-----------------------|---------------------------------------------| | 08:00 AM – 10:00 AM | Andrew Shen, Kekoa Miranda, Kenny Lee | | 10:00 AM – 12:00 PM | Andrew Shen, Kekoa Miranda, Kenny Lee, Peter Jensen | | 12:00 PM – 02:00 PM | Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee, Peter Jensen | | 02:00 PM – 04:00 PM | Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee | | 04:00 PM – 06:00 PM | Alvin Sornsaard, Andrew Shen, Ivan Garcia, Kekoa Miranda, Kenny Lee, Peter Jensen |

Service Details

AC and furnace split system We need a new 3-ton Evaporator Coil for our HVAC. The current coil has cracks in the pan and is leaking into the secondary pan.