Lon K

Business

Real Time Bros

Phone

—

Zip Code

92620

HCP Status

pending

HousecallPro

Open customer record

cus_4b75be059c4e4c32a55a7b3a91374acd

Conversation

11 messages

Customer·Jun 15, 3:18 PM

What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Not generating hot or cold air The fan is on but no cool air Question: What is your location postcode? Answer: 92620 Question: What is your availability status? Answer: ASAP Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system repair Question: Any additional information? Answer: The fan is on but no cool air Question: Is this a home or a business? Answer: Residential Question: What do you need to have repaired? Answer: AC and furnace split system Question: What issues are you experiencing? Answer: Not generating hot or cold air

ConvOffer SlotSchedNeeds Offer

Business·Jun 15, 3:18 PM

Hi Lon! I can come out and give you a FREE diagnosis for your split system since it is running the fan but not producing hot or cold air. I have an opening tomorrow between 8 AM and 10 AM. Does that time work for you?

Business·Jun 15, 3:19 PM

Hi Lon! We can get a technician out to you for a $50 diagnostic. If you decide to go ahead with the repair, that $50 will be applied to your total. Let's get you scheduled!

Customer·Jun 15, 3:42 PM

Could you send someone tomorrow morning around 8am?

ConvConfirm And LogisticsSchedConfirm Proposed

Business·Jun 15, 3:51 PM

Thanks for responding! Our earliest availability is Wednesday, 12-2PM. Would you like to schedule?

Customer·Jun 15, 4:32 PM

Yes, I would

ConvConfirm And LogisticsSchedConfirm Proposed

Business·Jun 15, 5:20 PM

Please provide the following to proceed. Full Name: Property Address: Phone Number: Home Owner: Y or N Email address for paperless proposal:

Customer·Jun 15, 5:43 PM

Lon Kang 103 Mission Irvine, CA 907-602-2398 Owner- Yes Lonkang66@gmail.com

ConvConfirm And LogisticsSchedConfirm Proposed

Business·Jun 15, 6:10 PM

Thanks! We just sent you a confirmation text and email.

Customer·Jun 16, 10:42 AM

Please cancel my appointment. Thank you

ConvConfirm And LogisticsSchedNone

Business·Jun 16, 10:57 AM

Thanks for letting us know! Your appointment has been cancelled.

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AI Sentiment Analysis

cached

1. Lead temperature — Cold; the strongest signal is the customer's cancellation of the appointment after initially agreeing to it, indicating a lack of commitment. 2. The business should follow up with Lon to understand his reasons for cancellation and offer a more flexible scheduling option or a special promotion to reignite his interest in the service.

Suggested Appointment Slot

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Service Details

What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Not generating hot or cold air The fan is on but no cool air