Virtuous Grace
All Leads

Daijing Z

Real Time Bros Heating and Air Conditioning logo

Business

Real Time Bros

Phone

+19496683687

Email

—

Zip Code

92630

HCP Status

pending

HousecallPro

Open customer record

cus_a2122aff9bd74d23b9855548092e6c8f

Conversation

14 messages
Business·Jun 14, 5:51 PM
Hi Daijing! I can come out and give you a FREE diagnosis on your split AC and furnace since they are not bringing the set temperatures down or up. I have an opening tomorrow between 8 AM and 10 AM. Let me know if that works for you.
Customer·Jun 14, 5:51 PM
What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Not generating hot or cold air The AC is able to cooling down but not to the temperature we setup. Seems like the room always keep at 76-74 F no matter how low the setup is. Maybe Freon low? But we filled 1 pound Freon around 2 months ago and we rarely use it. Question: What is your location postcode? Answer: 92630 Question: What is your availability status? Answer: Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system repair Question: Any additional information? Answer: The AC is able to cooling down but not to the temperature we setup. Seems like the room always keep at 76-74 F no matter how low the setup is. Maybe Freon low? But we filled 1 pound Freon around 2 months ago and we rarely use it. Question: Is this a home or a business? Answer: Residential Question: What do you need to have repaired? Answer: AC and furnace split system Question: What issues are you experiencing? Answer: Not generating hot or cold air
Business·Jun 14, 5:52 PM
Hi there! We can come for a FREE DIAGNOSTIC. Would you like to schedule?
Customer·Jun 14, 5:56 PM
Yes, what's your first available time? Thanks
Business·Jun 14, 5:58 PM
Our next availability is Tuesday afternoon, 12-2pm or 2-4pm.
Customer·Jun 14, 6:35 PM
May I schedule 2-4pm on Tuesday? Thanks
Business·Jun 14, 6:44 PM
Sure thing! Please provide your name, phone, address and email.
Customer·Jun 14, 7:02 PM
Daisy Zhou, 949-668-3687 , 545 Catalonia, lake forest. Daisyyezizhi@gmail.com. Thanks
Business·Jun 14, 7:04 PM
Thank you! Your schedule is confirmed and we just sent you a confirmation text and email.
Customer·Jun 14, 8:00 PM
Received. Thanks
Customer·Jun 16, 9:54 AM
Hello, may I ask the name of technician scheduled today? Thanks
ConvAnswer QuestionSchedNone
Business·Jun 16, 10:09 AM
Hi Daisy! Your technician's name is Alex.
Business·Jun 16, 10:10 AM
Hi Daisy, yes! His name is Alex and he will text you when he's on his way.
Customer·Jun 16, 10:12 AM
Great, thanks
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AI Sentiment Analysis

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1. Lead temperature — Hot; the customer scheduled a repair appointment for their HVAC system, indicating urgency and a clear need for service. 2. The most effective next action is to ensure the technician, Alex, communicates with the customer prior to arrival to confirm the appointment and address any last-minute questions, reinforcing customer engagement and satisfaction.

Suggested Appointment Slot

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Service Details

What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Not generating hot or cold air The AC is able to cooling down but not to the temperature we setup. Seems like the room always keep at 76-74 F no matter how low the setup is. Maybe Freon low? But we filled 1 pound Freon around 2 months ago and we rarely use it.