Virtuous Grace
All Leads

Cameron C

Real Time Bros Heating and Air Conditioning logo

Business

Real Time Bros

Phone

—

Email

—

Zip Code

92630

HCP Status

pending

HousecallPro

Open customer record

cus_8ae8777fe5ba40658742637c355c9b36

Conversation

10 messages
Customer·Jun 13, 2:28 PM
What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Incorrect installation of condensation lines and gas line, Air flow issues (zero, low, or inconsistent air flow), Leaking 3 main issues - Major leaking when a/c is running. Likely due to incorrect condensation line installation and blockage. See pictures. - Inspector recommend adjusting the gas line to be properly installed - Bad air flow to upstairs. Inspector recommended a hvac specialist inspect the ductwork. Seems to be crushed behind the furnace Question: What is your location postcode? Answer: 92630 Question: What is your availability status? Answer: FLEXIBLE Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system repair Question: Any additional information? Answer: 3 main issues - Major leaking when a/c is running. Likely due to incorrect condensation line installation and blockage. See pictures. - Inspector recommend adjusting the gas line to be properly installed - Bad air flow to upstairs. Inspector recommended a hvac specialist inspect the ductwork. Seems to be crushed behind the furnace Question: Is this a home or a business? Answer: Residential Question: What do you need to have repaired? Answer: AC and furnace split system Question: What issues are you experiencing? Answer: Incorrect installation of condensation lines and gas line, Air flow issues (zero, low, or inconsistent air flow), Leaking
Business·Jun 13, 2:28 PM
Hi Cameron! I can come out and give you a FREE diagnosis for the leaking condensate and gas line issues and to check the poor airflow. I have an opening tomorrow between 8 AM and 10 AM. Does that work or is another time better for you?
Business·Jun 13, 2:29 PM
Hi Cameron! We can come for a FREE DIAGNOSTIC. Would you like to schedule?
Customer·Jun 13, 2:45 PM
Hello, I just checked your page and it looks like I'm just slightly out of your service area here in Lake Forest. If thats not a problem, then yes, let's please schedule a diagnostic for next week Wednesday afternoon or Thursday/Friday. Thanks
Business·Jun 13, 2:48 PM
We do service Lake Forest. Here's our availability for next week. 8:00 - 10:00 AM 10:00 - 12:00 PM 12:00 - 2:00 PM 2:00 - 4:00 PM
Customer·Jun 13, 3:52 PM
Excellent. Does Wednesday 10-12pm work?
Business·Jun 13, 3:53 PM
Yes. Wednesday at 10-12pm is perfect! Please provide: Name: Address: Phone: Email: Will add you to calendar now.
Customer·Jun 13, 5:11 PM
Cameron Chang 22876 Broadleaf, Lake Forest, CA 92630 949-295-3766 Cameronchang88@gmail.com Thank you!
Business·Jun 13, 5:13 PM
Thank you! We'll send you a confirmation text and email shortly
Customer·Jun 13, 5:20 PM
Sounds good. Thanks

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AI Sentiment Analysis

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1. Lead temperature — Hot; the customer has multiple urgent HVAC issues and is ready to schedule a diagnostic appointment for the following week. 2. The business should immediately send a confirmation text and email to solidify the appointment, ensuring all details are clear and reiterating their commitment to resolving the customer's urgent HVAC problems.

Suggested Appointment Slot

🏆 Recommendation: Alvin Sornsaard at 08:00 AM – 10:00 AM • Why? Best available employee for this slot (no surrounding appointment data to compare proximity). All Available Slots — Sunday, June 14, 2026: | Time Slot | Available Employees | |-----------------------|---------------------------------------------| | 08:00 AM – 10:00 AM | Alvin Sornsaard, Andrew Shen, Ivan Garcia, Jae Yu, Kekoa Miranda, Kenny Lee, Peter Jensen | | 10:00 AM – 12:00 PM | Alvin Sornsaard, Andrew Shen, Ivan Garcia, Jae Yu, Kekoa Miranda, Kenny Lee, Peter Jensen |

Service Details

What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Incorrect installation of condensation lines and gas line, Air flow issues (zero, low, or inconsistent air flow), Leaking 3 main issues - Major leaking when a/c is running. Likely due to incorrect condensation line installation and blockage. See pictures. - Inspector recommend adjusting the gas line to be properly installed - Bad air flow to upstairs. Inspector recommended a hvac specialist inspect the ductwork. Seems to be crushed behind the furnace