Ciro M

Business

Real Time Bros

Phone

+15626072121

—

Zip Code

90620

HCP Status

pending

HousecallPro

Open customer record

cus_fad67b3d7eef4838bab3392606cf3c27

Conversation

13 messages

Customer·Jun 13, 7:16 AM

What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Not generating hot or cold air Main fan outside not working Question: What is your location postcode? Answer: 90620 Question: What is your availability status? Answer: Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system repair Question: Any additional information? Answer: Main fan outside not working Question: Is this a home or a business? Answer: Residential Question: What do you need to have repaired? Answer: AC and furnace split system Question: What issues are you experiencing? Answer: Not generating hot or cold air

Business·Jun 13, 7:16 AM

Hi Ciro! I can come out and give you a FREE diagnosis on your split system since the indoor unit is not making hot or cold air and the outside fan is not running. I have an opening tomorrow between 8 AM and 10 AM. Does that window work for you?

Business·Jun 13, 7:17 AM

Hi Ciro! Thanks for getting in touch! We'd be happy to help you out. We can send one of our technicians over for a FREE estimate/diagnostic! Let's get you scheduled. When would be the most convenient time for you?

Customer·Jun 13, 7:21 AM

Any timeslots today after lunch?

Business·Jun 13, 7:28 AM

We have 2-4PM still open for this afternoon. Please provide the following to proceed. Full Name: Property Address: Phone Number: Home Owner: Y or N Email address for paperless proposal:

Customer·Jun 13, 8:09 AM

Ciro Mendoza 8050 Canna Cir, Buena park 5626072121 Yes owner Ciroaloysiusmendoza@gmail.com

Business·Jun 13, 8:14 AM

So sorry, 2-4PM is no longer available, but 3-5PM is still open. Does that work for you? Please confirm so we can schedule right away.

Customer·Jun 13, 8:14 AM

Yes lets go with the 3-5

Business·Jun 13, 9:03 AM

Thanks, we just sent you a confirmation text and email.

Business·Jun 13, 9:38 AM

Hi Ciro! The field technician says your issue has a high likelihood of needing medium to large repairs. As all supply houses close soon, the tech is willing to move you into an earlier slot to accommodate this. If we do, you will be asked to make a down payment for parts. If this is acceptable, please let us know right away

Customer·Jun 13, 12:28 PM

Hello sorry I was sleep. Im not sure if my reply can make it to moving to and earlier slot, and I want to make sure I understand correctly needing a down payment? Is that if I do need medium to large repairs say the likelyhood happens or is that just to move my appointment to an earlier slot. Thanks

Business·Jun 13, 12:31 PM

Thanks for responding! No worries. Technician will be there as scheduled.

Customer·Jun 13, 12:31 PM

Sounds good thanks

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AI Sentiment Analysis

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1. Lead temperature — Hot; the customer has a clear and urgent need for HVAC system repair, indicated by the malfunctioning AC and furnace and their prompt scheduling for a service appointment. 2. The most effective next action is to confirm the appointment for the scheduled time and ensure the customer understands the potential need for a down payment if repairs are necessary, reinforcing transparency and readiness to address their urgent issue.

Suggested Appointment Slot

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Service Details

What do you need to have repaired?: AC and furnace split system; What issues are you experiencing?: Not generating hot or cold air Main fan outside not working