Virtuous Grace
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Brad N

Real Time Bros Heating and Air Conditioning logo

Business

Real Time Bros

Phone

—

Email

—

Zip Code

92627

HCP Status

pending

HousecallPro

Open customer record

cus_08a05b44d1d245bea0ffbcda9594f1e2

Conversation

8 messages
Customer·Jun 12, 9:46 PM
AC and furnace split system we noticed that our AC is not creating very cold air when we turned it on today. the system is ~10 years old and likely needs a coolant touch-up. filters are regularly replaced, but the exterior unit has not had regular tune ups. Question: What is your location postcode? Answer: 92627 Question: What is your availability status? Answer: Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system maintenance Question: Any additional information? Answer: we noticed that our AC is not creating very cold air when we turned it on today. the system is ~10 years old and likely needs a coolant touch-up. filters are regularly replaced, but the exterior unit has not had regular tune ups. Question: Is this a home or a business? Answer: Residential Question: What needs maintenance? Answer: AC and furnace split system
Business·Jun 12, 9:46 PM
Hi Brad! I can come out and give you a FREE diagnosis on your split AC and furnace, and check for a refrigerant top-up and a tune up for the outdoor unit. I have an opening Sunday between 8 AM and 10 AM. Does that window work for you?
Business·Jun 12, 9:47 PM
Hi Brad! We can come out to check your system and change filters at just $70 per unit! We will test, measure, inspect, and clean your system and a full report will be sent to you once the maintenance is completed. Let's get you scheduled! Please note that this fee does not cover any potential repairs needed; those will be discussed separately if required.
Customer·Jun 15, 6:57 AM
What is your availability this week? We are interested in moving forward
Business·Jun 15, 8:16 AM
We can come on Wednesday in the following timeframe: 8:00 - 10:00 AM 10:00 - 12:00 PM 12:00 - 2:00 PM 2:00 - 4:00 PM
Business·Jun 15, 8:16 AM
Name: Address: Phone: Email:
Customer·Jun 15, 10:22 PM
Wednesday 2-4 will work best if still available. Brad Nelson 252 Robinhood Lane, Costa Mesa 970-209-2660 bradley.c.nelson@gmail.com
ConvConfirm And LogisticsSchedConfirm Proposed
Business·Jun 16, 7:21 AM
Thank you! Your appointment is confirmed and we just sent you a confirmation text and email.

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AI Sentiment Analysis

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1. Lead temperature — Hot; the strongest signal is the customer's urgent need for HVAC maintenance due to their AC not producing cold air and their willingness to schedule an appointment immediately. 2. The most effective next action is to ensure the technician arrives on time for the scheduled maintenance on Wednesday and to follow up with a reminder text or email the day before the appointment.

Suggested Appointment Slot

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Service Details

AC and furnace split system we noticed that our AC is not creating very cold air when we turned it on today. the system is ~10 years old and likely needs a coolant touch-up. filters are regularly replaced, but the exterior unit has not had regular tune ups.