Luke D

Business

Real Time Bros

Phone

—

Zip Code

92867

HCP Status

pending

Conversation

10 messages

Customer·Jun 12, 9:41 PM

What do you need to have repaired?: Not sure; What issues are you experiencing?: Not generating hot or cold air AC unit not cooling Question: What is your location postcode? Answer: 92867 Question: What is your availability status? Answer: Question: What are your availability dates? Answer: Question: What kind of service are you looking for? Answer: HVAC system repair Question: Any additional information? Answer: AC unit not cooling Question: Is this a home or a business? Answer: Residential Question: What do you need to have repaired? Answer: Not sure Question: What issues are you experiencing? Answer: Not generating hot or cold air

Business·Jun 12, 9:41 PM

Hi Luke! I can come out and give you a FREE diagnosis and estimate for your HVAC that is not producing heating or cooling. I have an opening tomorrow between 8 AM and 10 AM. Does that time work for you?

Business·Jun 12, 9:42 PM

Hi Luke! Thanks for getting in touch! We'd be happy to help you out. We can send one of our technicians over for a FREE estimate/diagnostic! Let's get you scheduled. When would be the most convenient time for you?

Customer·Jun 12, 9:46 PM

Tomorrow?

Customer·Jun 13, 9:52 AM

When are you available?

Business·Jun 13, 9:53 AM

Thanks for responding! Our earliest availability is Tuesday afternoon between 2-4PM. Does that work for you?

Customer·Jun 13, 9:54 AM

Ok I will take that

Business·Jun 13, 9:54 AM

Please provide the following to proceed. Full Name: Property Address: Phone Number: Home Owner: Y or N Email address for paperless proposal:

Customer·Jun 13, 10:41 AM

Actually that is too late, please cancel for now. I will let you know if anything changes

Business·Jun 13, 10:42 AM

We understand. Thanks for letting us know!

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AI Sentiment Analysis

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1. Lead temperature — Warm; the strongest signal is the customer's initial willingness to schedule an appointment for a free diagnosis, indicating interest despite later hesitation. 2. The most effective next action is to follow up with Luke promptly, offering an earlier time slot or alternative options to accommodate his schedule, emphasizing the urgency of the HVAC issue.

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Service Details

What do you need to have repaired?: Not sure; What issues are you experiencing?: Not generating hot or cold air AC unit not cooling